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Knowledge Development, Exchange and Communication Skills

Sarvesh Raj Rocque, PhD 

Training Specialist, 

Amity University – AUMP 

[email protected]

A successful leader or entrepreneur has one thing in common with all great leaders and entrepreneurs, and that is the ability to exchange knowledge and wisdom with others. As there are so many ways for people to communicate today, both individually and as a group, communication has probably never been more complex or challenging than it is now. To the author, the most important skills to have in the 21st century are those that are used to develop and exchange knowledge, as well as those that are used to communicate. Communication in the context of knowledge exchange and development is often challenged by asymmetries between various stakeholder groups within the context of knowledge exchange and development. In order to facilitate the exchange of knowledge, effective communication is key to bridging differences in perspectives. A thorough understanding of the critical mechanisms that often intervene when knowledge is being exchanged within an organization, however, is essential if these exchanges are to be successful.

There are four aspects that are generally associated with knowledge exchange in an organization: vision and mission, expectations, clarity, and change. Communication of knowledge can only be effective if one knows how information relates to one’s vision and mission in order to be able to effectively communicate it. Investment in knowledge management is primarily made with the aim of having flawless communication as a primary objective. There is a difference between the exchange of knowledge in terms of not only what is communicated, but also in terms of how it is communicated. Transferring knowledge can often be accomplished simply by communicating as we normally do on a regular basis. In order to achieve their goals, humans tend to form complex organizations. Organizations serve a variety of purposes, whether they are intended to govern a society or serve other purposes. In order for any organization to function properly, it must maintain effective communication both internally and externally.

Knowledge is power, but what takes it to a whole new level is when it is communicated flawlessly and exchanged meaningfully. In order to facilitate knowledge exchange, technologies can play an important role in reducing barriers. To ensure smooth operation and efficient day-to-day operations, communication and knowledge exchange must be as effective and clear as possible. Organizational challenges occur when this is not the case, for example, stakeholders may feel detached from each other and unmotivated, leading to mistakes that could have severe consequences. 

The flow of knowledge throughout an organization is a great way to boost efficiency, to improve bottom line, and to encourage innovation within an organization as a whole. This will help an organization become more efficient and more profitable. There is no doubt that an open-minded, positive attitude greatly enhances the ability to communicate and to exchange knowledge in a constructive manner. In order for an organization to be successful, it is imperative that it is capable of communicating effectively in all forms, including written, verbal, and listening skills. In summary, all three elements of knowledge development, exchange, and communication skills revolve around people, and being able to form successful relationships is a crucial part of this process.

(The author, Sarvesh Raj Rocque, PhD, is currently employed at Amity University as a trainer. For the past 17 years, he has worked in the field of human resources and education. He is an experienced trainer who enjoys working with both large and small groups. In addition to teaching English, he also teaches foreign words, presentation skills, public speaking, personality development, interview skills, and answering techniques to law students and business students.)

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